Shipping policy
Shipping Policy — Ocuvia™
Standard Shipping Timeline
Orders are processed within 1 to 5 business days before being shipped to your address. Shipping typically takes 5 to 9 business days to reach the customer's destination.
🎄 Holiday Shipping Notice
Due to the holiday season and increased demand, shipping times may take up to 30 days to arrive at your address, but this is not the usual case.
We kindly ask customers to place their orders with this in mind. Delivery before Christmas is not guaranteed.
By placing an order during this period, you acknowledge and agree that shipping delays caused by holidays, carriers, or customs are outside of our control.
Orders that arrive after Christmas are not eligible for refunds based solely on delivery timing.
We truly appreciate your patience and understanding during this busy holiday season.
If you have any questions, feel free to contact us at ocuviasocial@outlook.com
Update 06/29/2025
⚠️ Important Shipping & Returns Notice
Due to the recent viral demand for the Ocuvia Eye Steamer, stock is currently very limited. To maintain our quality standards and ensure you receive the premium nano-mist technology you deserve, new units are being manufactured.
As a result, shipping and delivery times may range between 25–30 business days while production catches up with demand. Once production is stabilized, all orders will be processed and shipped under our normal delivery times.
To ensure smooth logistics during this high-demand period:
Returns for this specific production batch will be accepted once the order has been delivered to the customer's address. In this exceptional situation, return shipping costs will be fully covered by us.
We appreciate your patience and understanding, and we thank you for trusting Ocuvia during this period of high demand. Your investment in eye health is important to us.
For shipping updates or questions about your order, contact us at ocuviasocial@outlook.com
Tracking Your Order
Once your Ocuvia Eye Steamer ships, you will receive a tracking number via email. You can use this to monitor your package's journey to your doorstep.
International Shipping
We currently ship to select countries. Customs duties and import taxes may apply to international orders and are the responsibility of the customer. Please check our checkout page to confirm we ship to your location.
Delivery Address
Please ensure your shipping address is accurate and complete. Ocuvia is not responsible for packages delivered to incorrect addresses provided by the customer.
If your package is marked as delivered but you have not received it, please contact the carrier first, then reach out to us at ocuviasocial@outlook.com for assistance.
Need Help?
Questions about your shipment? Contact us:
We're here to help ensure your Ocuvia Eye Steamer arrives safely and on time.